Delivery/shipping policy

-Winterization of in-ground or above-ground pools

-Covering and uncovering

-Repairs and cleaning for start up


 Persons who submit checks to Roscoe’s Pool and Spa for payment that are subsequently returned for insufficient funds, cancelled check, stopped payment, inability to locate, etc. will be in danger of having their account suspended. 

If a check is returned to Roscoe’s Pool and Spa, the customer will be responsible for paying the full amount of the check that was returned as well as a MANDATORY $45.00 returned check fee.  Payment MUST be received within 10 business days of being notified of a returned check or the customer’s account could be turned over to a collection agency.

The ONLY acceptable forms of payments for returned checks are cash, money order,  or cashier's check  We  accept Visa, MasterCard, Discover, and American Express.

Opening and Closing

All products are delivered to the customer via the service truck on the customer’s route day.

Pool services

Return/refund/ cancellation policy

Returned Check Policy

-Salt water system

- Winter covers, safety covers,and Mesh leaf covers

-Pressure washing pool walls and decks

-Tile repair

-Stain treatment and removal

​-Light replacements


Do it yourself pool care

1017 North Main Street STE B   Moultrie, GA, United States

Mailing Address:  PO Box 1897, Moultrie, GA 31776

1-229-985-5650

Outsourced

Renovations 

iNSPECTIONS AND WARRENTY

-Full inspection services for both old and new

-Written recommendations for fixing the pool

-Authorized warranty (no matter purchase location or original installer)

Pool services and procedures

- Pool plastering​

- Deck refinishing

- Leak Detection

 


Roscoe's Pool and Spa

-We offer free water testing for homeowners that would like to care for their own pool.

-Visit our chemical lines website to learn more about pool care:  http://www.ezclorchemicals.com/pool-care

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Returns:

You have ​10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. Any special order items will have a 25% restocking fee.  
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping
Most items are delivered via our service trucks with the technician.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.
      
 If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us
If you have any other questions on how to return your items, please give us a call.  

-First and foremost Cleaning pools is our profession.

-We clean pools weekly.

-We have full repair services; all the makes and brands of pool equipment.

​- Leak detection services

-We rebuild any type of pool cleaner such as:

            -Polaris 

            -Pentair

            -Robots

-We have specific cleaning: 

            -One time service

            -"Green to Clean"

            -"Baby sitting"